Support

We read everything that comes in

Email support@trysnout.com and tell us what happened. If it’s about a specific product, the barcode or a photo of the bag helps enormously.

A score looks wrong

Open the product in Snout and tap Request a review of this product at the bottom of the page. That sends us the exact product you’re looking at, which is faster and more precise than describing it.

A product isn’t in the catalog

Scan the barcode, then photograph the ingredient list when Snout asks. It will score it for you within seconds and add it for everyone else.

Manage or cancel Snout Plus

Subscriptions are billed by Apple, so they’re managed on your device: Settings › your name › Subscriptions › Snout. Cancelling there stops the renewal and you keep Plus until the period ends. Safety verdicts and recall alerts remain free either way.

Delete your account and data

In the app: More › the gear icon › Delete account. That permanently removes your account and everything synced to it. Dogs and history stored on your phone stay on your phone; deleting the app removes those. If you can’t reach the app, email us and we’ll do it.

Notifications

Recall alerts and weekly picks each have their own switch in More › the gear icon › Notifications. If both look on but nothing arrives, notifications are likely switched off for Snout in iOS Settings — the app will say so and offer to take you there.